Mind the Gap

Mind the Gap

Introduction:  Global enterprises must account for a complex range of functional and emotional factors held by their customers, specifically the increasing numbers of potential drivers customers take into consideration when purchasing.

OSG will show you how to succeed in this environment, and highlight how it is crucial to go deeper into customer motivations to uncover and understand the customer in the most complete possible manner.

 

 

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

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Using Machine Learning As Training Wheels To Humanize AI

Using Machine Learning As Training Wheels To Humanize AI

Very few chat bots actually provide customers with a satisfactory experience or better. Why is that?

Find out how you can avoid common pitfalls, as well as create an effective experience that benefits both your consumer and your company. 

 

Your Hosts:

  • Simon Dumville – CPO & Managing Director Europe  – OSG
  • Layton Quinton – Director of Product Marketing – OSG

 

 

OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

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Can NPS Surveys Be Made Actionable

Can NPS Surveys Be Made Actionable

The Net Promoter Score is an index that measures the willingness of customers to recommend a company’s products or services to others. By classifying customers as detractors, passives, or promoters, organizations can identify overall customer satisfaction and loyalty.

While NPS is a metric that C-suite executives track, they are often caught in the trap of not seeing improvements over time, much like customer satisfaction measures. To drive actionability and guarantee a deeper understanding of how to improve NPS scores over time, OSG offers a simple framework that measures what matters to customers and drives interventions on the measures that matter in a personalized manner.

 

Your Host:

  • Dr R Sukumar – CEO, OSG

 

 

OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

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Advanced Sentiment Analysis: Gaining Significant Market Insights Early to Beat Your Competition

Advanced Sentiment Analysis: Gaining Significant Market Insights Early to Beat Your Competition

Agenda:

  1. OSG Customer Centricity in Financial Services
  2. YUKKA Lab Sentiment Analysis
  3. Client Case Study: Belvoir Capital

Your Hosts:

  • Oliver Berchtold – Co-Founder & Chief of Business Development, YUKKA Lab AG
  • Steffen Bauke – CEO, Belvoir Capital

 

 

OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

More Webinars to Watch

Pricing Strategies for Software Embedded Medical Devices in the Age of Big Data

Pricing Strategies for Software Embedded Medical Devices in the Age of Big Data

Agenda:

Focus on Pricing Strategies for Software Embedded Medical Devices using data.

Your Hosts:

  • Dr R Sukumar– CEO, OSG
  • David Levine– Director, Client Engagement OSG

 

 

OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

More Webinars to Watch

Is Big Data Analytics Enough to Solve Your Customer Experience and Growth Problems

Is Big Data Analytics Enough to Solve Your Customer Experience and Growth Problems

Case Study:

Customer Segmentation, Risk Modeling, and Portfolio Management for a Global Health Insurer

How OSG helped a global health insurer segment its customers, understand their lifetime value and predict their engagement in the future, thereby establishing a product strategy for every customer segment.

 

 

OSG Steps to Success

OSG is a “catalyst” that helps our clients be the best at decoding their customers’ decisions. Our clients have seen a minimum 20% improvement in customer engagement by implementing smart insights delivered using our behavioral analytics products.

More Webinars to Watch